Public Offer for Distance Retail Sale

1. Seller and scope

The Seller is ТОО «Нурсат Темир», BIN 050140011106, address: 28G Toretay Street, Almaty 050050, Republic of Kazakhstan. These terms govern distance retail sales of physical goods through ASAR Market.

The Offer is intended for individuals buying for personal, family, household or other non-business needs. Orders by legal entities and sole proprietors may be governed by a separate invoice or contract.

Mandatory consumer rights under Kazakhstan law apply regardless of this document.

2. Goods and pre-purchase information

Before checkout the Buyer receives in Kazakh and Russian the name, intended use, key properties, manufacturer and country of origin, weight, price in tenge, purchase conditions and, where applicable, production date, shelf life, storage conditions, conformity and warranty information.

Images are illustrative. Packaging shade may differ slightly because of a screen or design update, but the name, weight, composition, purpose and stated technical properties must match the product card and label.

3. Price

The price is stated in tenge per selected unit. The total includes Goods and a separately displayed delivery fee, if any. Discounts are shown before confirmation.

A confirmed Order price is not changed unilaterally. An obvious technical error found before contract formation is corrected after notifying the Buyer and allowing cancellation without cost.

4. Checkout and acceptance

The Buyer selects Goods, quantity, fulfilment and payment, checks the total and accepts this Offer through a separate checkbox that is not pre-selected. Tapping “Place order” is full and unconditional acceptance for the displayed content and total.

The contract is formed when the Order is registered in the Seller’s system and a confirmation with an Order number is sent. The system should retain the date and time, language and version, Goods, price, delivery, payment method, Buyer identifier and evidence of acceptance.

5. Payment and receipt

Methods and timing are shown before confirmation. They may include card payment through the named provider, bank transfer under an official invoice, payment on delivery or another lawful method actually enabled by the Seller.

Payments concern physical goods and do not use Apple In-App Purchase or Google Play Billing. The Seller provides a fiscal receipt or other mandatory record as required by law.

Do not transfer money to details in this document without a confirmed Order or official invoice.

6. Delivery and pickup

Area, estimated timing, window, fee and available fulfilment methods are displayed before checkout. The Buyer must provide an accurate address, phone, recipient and necessary instructions.

If incorrect details or recipient absence prevents handover, redelivery and its fee are agreed separately without limiting mandatory Buyer rights.

Pickup takes place at the point stated in the Order confirmation. A warehouse, railway siding or technical site is not a pickup point unless expressly confirmed.

7. Handover and inspection

At delivery the Buyer may inspect package integrity, name, quantity and visible defects. Signing a receipt confirms handover but does not waive rights regarding hidden defects, shelf life or non-conformity.

Risk of accidental loss transfers upon actual handover to the Buyer or named Recipient unless a mandatory legal rule provides otherwise.

8. Cancellation

Before handover an Order may be cancelled through an available feature or support. If individually agreed costs were actually incurred and may lawfully be retained, the Seller provides a calculation. Prepayment is refunded lawfully except for amounts the law allows to be retained.

Before contract formation the Seller may cancel for objective impossibility, explain why and refund payment received. After formation, unilateral cancellation is allowed only by law or agreement.

9. Exchange and return of conforming Goods

Within 14 calendar days after purchase the Buyer may exchange or return conforming non-food Goods that were not used and retain their saleable appearance, consumer properties, seals and labels, subject to statutory exclusions.

A missing receipt is not by itself grounds for rejection if purchase is proven otherwise. An opened dry-mix package is assessed by whether sealing, properties and safe resale remain; there is no automatic exclusion for the whole category.

10. Defective Goods

Where the law provides, the consumer may choose a proportionate price reduction, free repair, reimbursement of repair costs, replacement, price recalculation, or termination and refund.

The Seller bears delivery and return costs for defective Goods. Statutory time limits apply to quality checks. If the Seller rejects a complaint, it provides a reasoned written response within the statutory period, including an applicable 10-calendar-day period.

11. Refunds

Refunds use the original payment method or another agreed lawful method. Timing depends on the legal basis and bank processing; the Seller does not extend it arbitrarily and provides status on request.

12. Complaints, liability and force majeure

Send complaints to info@nurtaugroup.kz or to the returns and complaints address: [[INSERT THE ACTUAL RETURNS AND COMPLAINTS ADDRESS]]. Include the Order number, requested remedy and available evidence where possible; failure to provide an optional photo does not bar a complaint.

The parties are liable under Kazakhstan law. Any exclusion or limitation of Seller liability for defects is invalid where prohibited. Force-majeure relief applies only to the legally proven extent and requires notice to the other party.

13. Disputes

We first invite negotiation and a written complaint. This does not restrict the consumer’s right to contact the Consumer Protection Committee of the Ministry of Trade and Integration of Kazakhstan, a pre-trial settlement body or a court under statutory jurisdiction.

14. Seller details