1. Delete in the App
Open “Profile → Settings → Delete account”, review the consequences, verify your identity using an available method and provide final confirmation. Deletion must be initiable inside the App without a mandatory call or e-mail.
2. Web request
If the App is unavailable, e-mail info@nurtaugroup.kz with the subject “Delete ASAR account”. Include the phone number or e-mail associated with the account. Do not send your password, full bank-card number or CVC.
We request the minimum evidence of account control. Staff should not require an excessive identity document copy when a code, verified e-mail or less intrusive method is sufficient.
3. Data deleted
- the account and login records under the Company’s control;
- name, avatar, optional profile information and saved addresses;
- active cart, push tokens and marketing preferences;
- support and technical data where retention is no longer required;
- other linked data without a mandatory lawful retention basis.
4. Data that may be retained
Completed Order, payment, return, complaint, accounting and tax records may be retained only to the extent and for the period required by law or an unresolved dispute. Access is restricted and the data is not used for marketing or to restore the deleted account.
Backups are deleted through a protected rotation cycle. Until final deletion they are not used in ordinary operations except incident recovery and legal compliance.
5. Timing and result
We process the request without undue delay and, where a statutory time applies, within 15 business days after sufficient verification. If some data must remain, we explain its category, basis and retention period. We send confirmation when deletion is complete.
6. Delete selected data only
Instead of deleting the account, you may request profile correction or deletion of a saved address, avatar or marketing consent. This does not affect mandatory records of previously fulfilled Orders.